The Federal Competition and Consumer Protection Commission (FCCPC) has warned inter-city road transport operators against arbitrary and unexplained fare increases during the ongoing yuletide travel period.
The warning was contained in a statement signed by the Commission’s Corporate Affairs Director, Ondaje Ijagwu, following a surge in consumer complaints from several parts of the country.
The FCCPC acknowledged that seasonal demand, operational pressures, and other legitimate cost factors may affect transport pricing.
However, it stressed that consumers were entitled to clear, accurate, and timely information on fares before travel.
According to the Commission, any fare adjustment must be transparently communicated and applied fairly.
The Commission advised consumers to confirm fares before travel, retain evidence of payment, and report any suspected unfair practices through its complaint portal or via it’s hotlines.
Edited by Favour Owonibi.