The Nigerian Communications Commission, NCC, and the Central Bank of Nigeria, CBN, have drawn up a framework to address consumer complaints arising from unsuccessful airtime and data transactions during network downtimes, system glitches, or human input errors.
‎The Director of Consumer Affairs at the NCC, Mrs. Freda Bruce-Bennett revealed this on Thursday while speaking on the development
‎According to her, the framework established a Central Monitoring Dashboard to be jointly hosted by the NCC and the CBN.
‎She added that the dashboard would enable both regulators to monitor failures, the responsible party, refunds, and track SLA breaches in real time.
‎Mrs. Bruce-Bennett further noted that implementation of the framework was expected to begin on the 1st of March, 2026, once the two regulators had made final approvals, and technical integration by all MNOs, VAS providers and DMBs was concluded.
‎This development was prompted by a rising incidents of failed airtime and data purchases, where subscribers were debited without receiving value and experienced delays in resolution.
Edited by Favour Owonibi.