The Nigerian Civil Aviation Authority (NCAA) has reiterated that airline passengers are entitled to ticket refunds within 14 days of flight cancellation,
This is in accordance with the airline’s consumer protection regulations.
NCAA Director of Public Affairs and Consumer Protection, Michael Achimugu, made this known while speaking to newsmen during the weekend
He emphasized that the regulatory body was committed to safeguarding passenger rights.
The reminder came amid growing public complaints over frequent flight delays and cancellations.
While acknowledging the volume of complaints, Achimugu clarified that not all disruptions were the airline’s fault.
He added that the NCAA had advised operators to cut down on routes when aircraft availability was limited, rather than overselling tickets for flights they may not be able to honour.
News Edited by Favour Owonibi